Everything You Need to Know
Product details
Materials & Construction
• Premium 5mm neoprene for structure, durability and ice-cold drinks
• Expert construction with chain-stitched seams, binding tape and bar-tacked stress points
• Signature non-slip sharkskin base, securely glued so it stays firmly in place
Design & Personalisation
• Three styles available: Standard, Slimline or Overlocked
• Fully personalised with names, dates, locations and custom wording
• Flexible design support — we’re happy to tweak colours, fonts and layouts until it feels just right
Crafted in Queensland
• Designed, printed, pressed and handmade by our family team in Mackay
• Materials sourced from 100% Australian small-business suppliers
Order Size
No minimum order quantity — from intimate gatherings to big celebrations
How it works
Step 1: Place your order
Choose your design, colours and wording, then complete checkout. Nothing is final at this stage — it simply gets things moving.
Step 2: Receive your digital proof
Your first personalised proof is typically sent within 24 hours of ordering.
Step 3: Refine your design
Review your proof and let us know if you’d like any changes. We’ll revise and resend until you’re completely comfortable — no limits on revisions, and no pressure to approve until it feels right.
Step 4: Approve & print
Once you approve your final proof, your order moves into production.
We take care to make the design stage feel easy and supportive, while keeping things moving smoothly so your order stays on track.
Timing and Delivery
Production & Dispatch (Funeral & Memorial Stubby Holders)
• Funeral & Memorial stubby holders are custom made to order
• These orders are automatically prioritised due to their nature
• Produced and dispatched within 2–4 business days of final proof approval
• Production runs Monday to Friday (excluding QLD public holidays)
Proofing
• For Funeral & Memorial orders, a digital proof is sent within 24 hours of ordering
• We’ll only proceed to print once you’ve approved your proof
• ording or layout tweaks are welcome — we want this to feel just right
Shipping
• Express shipping is included for all Funeral & Memorial stubby holder orders
• Orders are dispatched from our Mackay, QLD studio
• Sent via trusted carriers such as Australia Post Express
• Tracking details are emailed as soon as your order is dispatched
Please note
The timelines above apply specifically to our Funeral & Memorial stubby holders.
Delivery timeframes are estimates only. While we do everything possible to ensure timely delivery, delays caused by third-party couriers are outside our control. If you’re working toward a specific date, please let us know — we’re always happy to help where we can.
Delivery timeframes are estimates only. Shipping delays caused by third-party couriers are outside our control.
FAQs
Can I make changes after approving my proof?
Once your final proof is approved, your order moves into production and can’t be changed or cancelled. Please review all details carefully before approving.
Do you offer refunds or returns?
Because all products are custom made to order, we can’t offer refunds for change of mind. If your order arrives damaged, faulty, or not matching your approved proof, please contact us - we’ll always work with you to resolve it.
Will colours look exactly the same as on my screen?
Minor colour variations can occur due to screen settings and the nature of fabric printing. These are considered normal and don’t affect quality.