Agreement to Terms
By placing an order with The Cheers Co, you confirm that you have read, understood and agree to these Terms & Conditions, along with our Custom Orders & Proofing, Shipping, Returns Policy and Privacy Policy.
Production & Turnaround Time
All products are custom made to order.
Standard production:
Up to 4 weeks from final proof approval
(Shipping time is additional)
Recommended order windows:
- QLD, NSW, ACT, SA, TAS: at least 8 weeks before your event
- WA: at least 10 weeks before your event
Rush Orders
If “Rush My Order” is selected at checkout, your order will be produced and dispatched within 2–4 business days from final proof approval.
Design & Proofing
All design and proofing is handled under our
Custom Orders & Proofing Policy.
This includes:
- Unlimited design revisions
- Collaborative proofing process
- Customer responsibility for final approval
Final Approval & Customer Responsibility
Once your final proof is approved, your order proceeds to production and cannot be changed or cancelled.
The customer is responsible for ensuring all names, spelling, dates and details are correct on the approved proof.
The Cheers Co is not liable for errors that appear on products which were present in the approved proof.
Returns & Refunds
Due to the custom nature of our products, all sales are final.
Please refer to our Returns Policy for full details regarding damaged or defective items.
Colour & Print Variations
Minor colour variations and natural characteristics of the printing and fabric process are considered normal and do not constitute defects.
Full details are outlined in our Colour Disclaimer.
Shipping & Delivery
Delivery timeframes are estimates only.
The Cheers Co is not responsible for delays, loss or damage caused by third-party couriers once orders have been dispatched.
Please refer to our Shipping Policy for full details.
Event Date Responsibility
Customers are responsible for ordering within the recommended timeframes.
The Cheers Co is not liable for delays resulting from late orders, insufficient production windows, or event dates that do not allow for standard production and shipping time.
Force Majeure
The Cheers Co is not liable for delays or failure to fulfil orders due to circumstances beyond our control, including but not limited to natural disasters, courier disruptions, supplier delays, power outages, industrial action, or events impacting production or delivery services.
Intellectual Property
All artwork, designs, images and content remain the intellectual property of The Cheers Co and may not be reproduced without written permission.
Governing Law
These terms are governed by the laws of Queensland, Australia.