Custom Orders & Proofing
At The Cheers Co, every order is custom made — and the design process is one of the most important (and fun!) parts of what we do.
We’re here to work with you until you genuinely love your design.
Our Design Promise
Every custom order includes:
- A personalised digital proof
- Unlimited design revisions
- Direct communication with our in-house team
- No bots, no outsourcing, no extra design fees
- Real humans who care about your order as much as you do
We don’t put a cap on creativity.
We’ll keep refining your design with you until it feels just right.
Proofing Timeline
Once your order is placed, your first proof is typically sent within 24 hours.
From there:
- You review the design
- Send us any changes
- We revise and resend
- Repeat until you’re completely happy
There’s no pressure, no rush — just a collaborative process to get it perfect.
Final Approval
Before we move your order into production, you’ll approve your final proof via email or our Proofing Portal.
By approving, you’re confirming that:
- All wording, spelling, dates and details are correct
- The layout and design meet your expectations
- You’re happy for your order to proceed to printing
Once approved, your order moves into production and can no longer be changed.
Why Approval Matters
Because your products are fully custom made, we print exactly what is approved.
Please review your final proof carefully — especially names, dates, spelling and event details — to ensure everything is exactly how you want it.
We’ve Got You
If you’re ever unsure, stuck, or just want a second set of eyes — we’re here.
Our entire business is built on:
- Personal service
- Beautiful, meaningful products
- And making sure your order feels special from start to finish