Frequently Asked Questions
Custom Stubby Holders – The Cheers Co
If you’re ordering custom stubby holders for a wedding, event or business, you’ll find answers to our most common questions below.
Ordering & Design
How do I place an order for custom stubby holders?
Simply choose your preferred design from our wedding, birthday, business or memorial stubby holder collections, enter your wording, and place your order online.
Once your order is in, we handle the personalised design, layout and proofing process for you.
Will I see a proof before my order is printed?
Yes - always.
Every order includes a personalised digital proof, typically sent within 24 hours of ordering (or 24–48 hours during busy periods).
We don’t print anything until you’ve approved your final design.
Can I make changes to my design?
Absolutely.
All orders include unlimited design revisions.
Name changes, wording tweaks, layout adjustments — it’s all part of the service.
We’ll keep refining your design with you until it feels just right.
Do you charge extra for custom designs or proofs?
No.
There are no design fees, no proofing fees and no hidden add-ons
Custom design is central to how The Cheers Co operates.
Production & Timing
How long does production take?
Our standard production time is up to 10 business days from final proof approval.
This allows us to print carefully, maintain colour consistency, and check every stubby holder before dispatch.
What if my event is sooner?
If your event is coming up sooner than our standard timeframe, please visit our Rush My Order page or contact us before ordering.
Where we confirm in writing that we can meet a particular timeframe, this means we’ll produce and dispatch your order within the timeframe specified, provided you approve your final proof when requested. Because delivery is handled by third‑party carriers, we can’t guarantee the exact delivery date but we'll always be upfront about what's possible.
Shipping & Delivery
Where are your stubby holders made and shipped from?
All of our personalised stubby holders are produced and dispatched from our studio in Mackay, Queensland, using Australian‑supplied materials.
Do you ship Australia-wide?
Yes - we ship within Australia only.
How is my order delivered?
We use trusted carriers including Australia Post and TNT / FedEx to deliver your order safely.
Once your order is dispatched, you’ll receive tracking details by email. Please allow up to 24 hours for tracking to appear in the courier’s system.
What if my order is delayed, lost or damaged in transit?
If your parcel is delayed, lost or arrives damaged, please contact us as soon as possible with your order details and photos (if applicable). We’ll work with the carrier to investigate and, where appropriate, arrange a remedy — such as a replacement, store credit or refund — in line with our policies and your rights under the Australian Consumer Law.
We’re not responsible for delivery delays caused by factors outside our reasonable control (such as carrier network issues, natural disasters or strikes), but we’ll always do our best to help resolve any problems quickly.
Changes, Cancellations & Returns
Can I cancel my order?
Orders may be cancelled only before final proof approval.
Once your final proof is approved, production begins and your order can no longer be changed or cancelled due to the custom nature of our products.
Do you accept returns or change-of-mind refunds?
Because all of our products are custom made to order, we’re unable to offer refunds or returns for change of mind.
This is why proof approval is such an important part of our process — we want you to be completely happy with the design before we print.
What if something arrives faulty or incorrect?
In the unlikely event that your order arrives damaged, faulty, or not matching your approved proof (excluding accepted print and colour variations outlined in our Colour & Print Disclaimer), please contact us immediately with photos and your order details.
We’ll assess the issue and provide an appropriate remedy — such as a replacement, repair or refund — in line with our Returns and Refund Policy and your rights under the Australian Consumer Law.
Product Quality & Expectations
Are your stubby holders Australian made?
Yes - proudly.
We source our materials locally and design, print and finish every stubby holder in our QLD studio
Will the colours look exactly like my screen?
Our stubby holders are printed onto fabric using dye‑sublimation printing. Because fabric absorbs colour differently than a screen displays it, and because device screens vary, minor colour variation can occur between what you see on screen and the final product, between different print runs, or between different fabric types.
These minor variations are normal and do not constitute faults, but if you have very specific colour requirements (for example, to match a brand colour or wedding palette), please let us know before final proof approval so we can discuss options.
Will the bases fall out?
No. Our bases are securely attached using our signature in-house gluing method — a construction detail that differs from most high-volume suppliers and one we’re very particular about.
Base failure is one of the biggest frustrations people experience with cheap coolers, and it’s exactly what we set out to avoid.
Every stubby is individually tested before it leaves our workshop.
Our stubby holders are designed to be keepsakes, not throwaway items - and they’re built to last.
Pricing & Transparency
What’s included in the pricing?
Your pricing includes:
- custom design
- unlimited proof revisions
- test printing
- in-house Australian production
- individual quality checks
What you see at checkout once you input your delivery address is clear and upfront — no hidden fees or surprise add-ons.
If you have a question that’s not covered here, reach out — we’re here to help.
Contact us via our socials, our contact form, or email hello@thecheersco.com.au.
