Everything You Need to Know
Product details
Built for real celebrations
Materials & Construction
- Premium 5mm neoprene for structure, durability and ice-cold drinks
- Expert construction with chain-stitched seams, binding tape and bar-tacked stress points
- Signature non-slip sharkskin base, securely glued so it stays firmly in place
Design & Personalisation
- Three styles available: Standard, Slimline or Overlocked
- Fully personalised with names, dates, locations and custom wording
- Flexible design support — we’re happy to tweak colours, fonts and layouts until it feels just right
Crafted in Queensland
- Designed, printed, pressed and handmade by our family team in Mackay
- Materials sourced from 100% Australian small-business suppliers
Order Size
- No minimum order quantity — from intimate gatherings to big celebrations
How it works
Step 1: Place your order
Choose your design, colours and wording, then complete checkout.
Step 2: Receive your digital proof
Your first personalised proof is typically sent within 24 hours of ordering.
Step 3: Refine your design
Review the proof and send through any changes. We’ll revise and resend with unlimited design revisions until you’re completely happy.
Step 4: Approve & print
Once you approve your final proof, your order moves into production.
We don’t rush the design stage — it’s collaborative, relaxed, and all about getting it perfect.
Pricing & Bulk Discounts
Bulk pricing applies automatically, no codes needed.
Timing and Delivery
Production Time
- All products are custom made to order
- Standard production time is up to 4 weeks from final proof approval
- Production runs Monday to Friday (excluding QLD public holidays)
Shipping
- Shipping time is additional to production
- Orders are dispatched from our Mackay studio using trusted carriers including Australia Post and TNT / FedEx
- Tracking details are emailed once your order is dispatched
Recommended Order Timeframes
- QLD, NSW, ACT, SA, TAS: at least 6-8 weeks before your event
- WA: at least 8-10 weeks before your event
Rush Orders
- If “Rush My Order” is selected at checkout, your order will be produced and dispatched within 2–4 business days from final proof approval
Delivery timeframes are estimates only. Shipping delays caused by third-party couriers are outside our control.
FAQs
Can I make changes after approving my proof?
Once your final proof is approved, your order moves into production and can’t be changed or cancelled. Please review all details carefully before approving.
Do you offer refunds or returns?
Because all products are custom made to order, we can’t offer refunds for change of mind. If your order arrives damaged, faulty, or not matching your approved proof, please contact us — we’ll always work with you to resolve it.
Will colours look exactly the same as on my screen?
Minor colour variations can occur due to screen settings and the nature of fabric printing. These are considered normal and don’t affect quality.