Everything You Need to Know
Product details
Built for real celebrations
Materials & Construction
- Premium 5mm neoprene — thick, high-quality insulation for structure, durability and ice-cold drinks
- Expert construction — all seams are chain-stitched on our industrial machines, finished with high-quality binding tape and bar-tacked for strength
- Signature non-slip base — sharkskin base secured with our signature gluing technique so it stays firmly in place and never (and we do mean never) falls out
Design & Personalisation
- Three styles available — Slimline, Standard or Overlocked
- Fully personalised — add names, date, location and custom wording
- Flexible design support — happy to tweak colours, fonts and layout until it’s perfectly you
Crafted in Queensland
- Designed, printed, pressed and handmade by our family team in Mackay
- All materials sourced from 100% Australian small-business suppliers
Order Size
- No minimum order quantity — from intimate gatherings to big weddings
How it works
Step 1: Place your order
Upload your logo or design, add any notes and complete checkout
Step 2: Receive your digital proof
Your first personalised proof is typically sent within 24 hours of ordering (or 24-48 hours during busy periods).
Step 3: Refine your design
Review the proof and send through any changes. We’ll revise and resend with unlimited design revisions until you’re completely happy.
Step 4: Approve & print
Once you approve your final proof, your order moves into production and can no longer be changed or cancelled.
We don’t rush the design stage (unless we need to!) - it’s collaborative, relaxed, and all about getting it right before we print.
Pricing & Quantities
Bulk pricing applies
automatically, no codes needed.
Your pricing
includes:
- Custom design
- Unlimited proof revisions
- In-house Australian production
- Individual quality checks
Timing and Delivery
Production Time
- All products are custom made to order
- Standard production time is up to 10 business days from final proof approval
- Production runs Monday to Friday (excluding QLD public holidays)
Shipping
- Shipping time is additional to production
- Orders are dispatched from our Mackay studio using trusted carriers including Australia Post and TNT / FedEx
- Tracking details are emailed once your order is dispatched
Recommended Order Timeframes
- QLD, NSW, ACT, SA, TAS: at least 8 weeks before your event
- WA: at least 10 weeks before your event
Rush Orders
- If “Rush My Order” is selected at checkout, your order will be produced and dispatched within 2–4 business days from final proof approval
Delivery timeframes are estimates only. If your parcel is delayed, lost or damaged in transit, contact us and we’ll help investigate with the carrier and work toward an appropriate resolution.
FAQs
Can I see a proof before you print?
Absolutely. We send a digital proof within 24–48 hours of your order.
Nothing goes to print until you’re 100% happy and approve it.
Can I make changes to my design?
Of course. Colour tweaks, wording changes, layout adjustments — it’s all part of the process.
We’ll work with you until it’s perfect.
What if I don’t know what colours to choose?
No problem at all.
Leave us a note at checkout and tell us your wedding vibe or colour scheme — we’re happy to help guide you.
Will the colours look exactly the same as on my screen?
Screens can display colours a little differently, however we take great care to ensure our printing is consistent